Remote Browser FAQ
Common questions and answers for accessing and using Remote Browser.
General
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We connect you to a browser which is streamed from our cloud data centres. Only encrypted pixels are transmitted to your end user device.
Remove device constraints, multi-platform support, easy updates, improved privacy and security through isolation.
Yes. Your local browser connects to our Remote Browser in a remote session. It is possible to use a seperate client app for remote connections - this is a subscriber feature.
A modern web browser that can support HTML5, a broadband internet connection with at least 2 Mbps capability, and outbound access to the internet via HTTPS (Port 443).
Up to two monitors are supported. Click the 'Dual monitor' menu item in the session menu and move the new window to your second monitor.
Yes. Users can set the time zone, locale, and input method to be used in their streaming sessions to match their location and language preferences.
Yes. You can copy and paste text between your local device and the Remote Browser in the same way you copy and paste between applications on your local device. Copy and paste is disabled for DarkNet sessions
No, you must have internet connectivity to stream the Remote Browser content.
Getting started
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You begin by registering for an account with SafeJAM's identity system, then purchase an on-demand remote browser session in the region of your choice, or subscribe for full features and flexibility.
Once you have purchased a session or subscribed, navigate to your profile page and click the 'Connect Now' button.
No. At the end of every session the Remote Browser is destroyed. This is a security feature. However you may login into to any of your online accounts within the browser during the temporary Remote Browser session.
Use the AppStream menu at the top of the screen, select 'Catalog', and then click the browser icon to relaunch it.
Close the local browser tab, wait a few moments, and then reconnect from your profile page. You will be connected to your session.
Click the 'Profile' menu item in the session menu and then 'End Session'.
On-demand users can click the 'Full screen' menu item in the session menu. Subscribers can use the client app.
Connectivity
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The minimum requirement is a broadband internet connection with at least 2 Mbps capability. 5 Mbps is recommended.
Our Remote Browser protocol has a maximum round-trip latency recommendation of 250 ms. The best user experience is achieved at less than 100 ms.
When launching the application, select the browser region closest to your physical location. Using a distant region cause slow screen updates, audio/video lag and session disconnects.
Check your internet connection. Use wired ethernet or strong Wi-Fi, check you bandwidth capability, and connect to the closest region.
We currently offer Remote Browsers in North America, Europe and Asia Pacific. Choose you closest region for best performance. Choose another region to appear in the that location. Expect slower performance over greater distances. Some session types may not be available in all regions.
You may reconnect to an existing session within a 10 minute period. After that you will receive a new session.
Navigate to your remote-browser.com profile page and click the 'Connect' button. If it's within 10 minutes, you will be reconnected to your existing session.
Your session time has expired. Please leave us some feedback about your experience and make another purchase.
Platform
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A security-focussed Linux distribution.
Firefox. We feature Firefox in our Remote Browser product. There is no relationship, direct or implied, between SafeJAM Ltd and Mozilla Foundation. Firefox is a trademark of the Mozilla Foundation in the US and other countries.
No. All content is contained within your Remote Browser session. At the end of the session all content is destroyed.
Remote Browser is operated by a UK registered company called SafeJAM Ltd. We comply with all applicable UK laws.
For the best experience, use a fully up to date version of Google Chrome or any Chromium-base browser.
We currently offer Remote Browsers in North America, Europe and Asia Pacific.
File storage
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No. All files and storage is destroyed at the end of each session.
Yes. Click the 'My Files' menu item in the session menu and then select 'Temporary Files'.
Yes. Click the 'My Files' menu item in the session menu and then select 'Temporary Files'. Click the 'Upload file(s)' button.
Yes. Save any web content to the MyFiles->TemporaryFiles directory. Then click the 'My Files' menu item in the session menu and then select 'Temporary Files'. Click the relevant file name to download via your local browser to your device.
No. 'TemporaryFiles' are deleted along with the remote session.
Sessions
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You have a disconnected session running in the background. Click 'Session in progress' to reconnect to it.
You can run one session per region concurrently (assuming you have purchased a session in each region). Open additional local browser tabs on the remote-browser.com profile page and click 'Connect' for the alternative region(s).
Not with the same user account. Use a local in-private window to log into remote-browser.com with a second account.
Yes. Use the 'Session Info' bookmark in the Remote Browser toolbar. You will see the session time remaining. Alternatively, browse to the remote-browser.com profile page and you will see the number of minutes remaining.
Yes. Browse to the remote-browser.com profile page and you will see the number of minutes remaining from your session. As long as you had more than 2 minutes remaining, you can start a new session.
Yes. Use the 'Extend Session' bookmark in the Remote Browser toolbar, select your extension time, and follow payment instructions. As this is a Remote Browser in another location, your bank will probably ask for additional verification.
None. Each Remote Browser session is destroyed after use by design.
Streaming
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The Remote Browser is streamed using the Amazon DCV protocol, which is capable of streaming at high-quality over varying network conditions. It streams video and audio encoded using standard H.264 over HTTPS.
Media Streaming sessions
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It is a specialist Remote Browser session featuring Firefox and GPU-backed cloud capacity for graphics-intensive websites and applications. The browser runs remotely while its display and audio are streamed to your device.
It is suited to video and other streaming media, browser-based creative tools, interactive demonstrations, data visualisation, mapping, animation, WebGL, and other visually demanding web content.
Media Streaming sessions use AWS stream.standard.xlarge capacity backed by NVIDIA T4 GPUs. The GPU performs graphics work in the remote environment, reducing reliance on your local device's graphics hardware.
No. Performance and compatibility also depend on the website or content provider, your network bandwidth and latency, and the selected remote location. Provider restrictions may still affect playback or available content.
Use a stable broadband connection and select the available region that gives you the best network path, normally the region closest to you. Congestion or high latency can reduce responsiveness, picture quality, and audio reliability even though graphics are processed remotely.
They are available to eligible subscribers and as on-demand sessions where the product and capacity are offered. You must complete the required identity and age verification before you can purchase or launch one.
The website runs inside an isolated remote environment rather than directly on your device. As with other Remote Browser sessions, settings, cookies, browsing data, and temporary files are destroyed when the session ends; files are transferred to your device only when you explicitly download them.
No specialist graphics software or powerful local GPU is required because the demanding graphics work happens remotely. You still need a supported, up-to-date local browser or client and a suitable internet connection to receive the stream.
DarkNet Browser sessions
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It is an isolated Remote Browser session featuring Tor Browser. Tor can reach .onion services that an ordinary browser cannot open, while the sites and their content run in the remote environment rather than directly on your device.
It can support lawful, authorised dark-web research, such as checking known sources for exposed personal information or investigating references to company domains, credentials, customers, suppliers, projects, or claimed data leaks.
No. Remote isolation reduces exposure of your local device, but it does not make every action safe or lawful and is not a guarantee of anonymity. You remain responsible for your activity and must comply with the Acceptable Use Policy and applicable law.
They are available to eligible subscribers and as on-demand sessions where the product and capacity are offered. You must complete the required identity and age verification before you can purchase or launch one.
No. Copy and paste between your local device and the remote environment is disabled for DarkNet Browser sessions.
The remote environment is removed with its settings, cookies, browsing state, and temporary files when the session ends. This separation helps keep unfamiliar pages and their content away from your everyday device.
No. Dark-web claims may be false, recycled, incomplete, or designed to attract victims. Treat findings as leads, check dates and non-sensitive details against trusted information, and preserve only the minimum evidence required by your incident-response and data-handling procedures.
Do not contact a seller, buy data, download a larger dataset, or attempt to access an account. Record the service address, date, time, and a concise description, then change affected passwords from a trusted device, enable multi-factor authentication, and notify the appropriate security, legal, data-protection, law-enforcement, regulatory, or incident-response contact.
No. Dark-web content changes, some services are private, and no search can cover every source. Use a DarkNet Browser check as one part of a wider monitoring and incident-response process.
Security
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Use the 'Session Info' bookmark in the Remote Browser toolbar. You will see the Remote Browser IP address, User-Agent and Browser Fingerprint.
Your browsing traffic is from the remote browser to the internet. No-one can see which web sites you have visited by inspecting your device, DNS service, local network, or internet service provider.
No. A VPN tunnels out of your local network and can mask your location but all web traffic is still processed by your local browser.
Yes. The only benefit will be masking your location from the Remote Browser service. You may experience connectivity issues depending on your location, the location of the VPN server, and the region in which the Remote Browser is running. We recommend a direct connection to the closest region for best performance.
Streamed video and user inputs are sent over HTTPS and are SSL-encrypted.
Identity
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Click 'Register' at remote-browser.com. You will be redirected to https://identity.safejam.com to create an account.
This is the identity system used by SafeJAM Ltd for all its online services.
Your email address.
At least 12 characters long. We recommend three random but memorable words. No complex characters required.
Pricing and billing
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You pay in advance for your chosen session duration via card payment
Yes, Invoices are accessible via the billing portal on your profile page. An email is also sent with a link to each invoice.
Subscribers
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A subscription is a monthly plan for regular Remote Browser use. The current plan includes 1,440 minutes per billing period, with additional usage charged by the minute.
The current plan includes access to the browsers and regions shown in the subscriber controls on your profile page, 1,440 browser minutes per billing period, and use of any session type.
1,440 minutes is 24 hours of Remote Browser usage. You can use those minutes across multiple days/weeks/sessions during your billing period.
Your subscription renews monthly. The renewal date for your current billing period is displayed in the subscription summary on your profile page.
No. Included minutes reset at the start of each new billing period and unused minutes do not carry over.
You can continue using Remote Browser. Usage above the included allowance is charged at the per-minute overage rate shown before you subscribe and in your subscription summary.
Usage is measured in browser-session minutes and is added to the subscription associated with the session. The usage figure on your profile page is updated during the billing period.
Your profile page shows minutes used, included minutes remaining, the overage rate, and an estimated overage total for the current billing period.
No. It is an estimate based on recorded usage. Your Stripe invoice is the final billing record for the period.
Subscription pricing is available in GBP, USD, and EUR. Select your preferred supported currency before starting checkout.
Register or log in, complete the required identity and age verification, accept the terms, and use the subscription offer on your profile page. Payment is completed securely on a Stripe-hosted checkout page.
A subscription provides ongoing access to products that require an adult, identity-verified account. You must complete the checks shown on your profile page and confirm that you accept the terms before subscribing.
No. Only one active subscription is supported per account. Manage your existing subscription through the billing portal before attempting to purchase another.
Go to your profile page, choose an available browser and region in the subscriber controls, and click 'Connect Now'. You will connect automatically when capacity is ready.
Yes. Choose from the regions offered for the selected browser on your profile page. For the best performance, use the region closest to your physical location. Some products may not be available in all locations.
Yes. Install the Amazon AppStream client from https://clients.amazonappstream.com/, select 'Use Client App' in the subscriber controls, and then connect. You can also stream directly in your local web browser.
No. Subscriber sessions have the same privacy-focused lifecycle as other Remote Browser sessions. Settings, cookies, browsing data, and temporary files are destroyed when a session ends.
You can sign in from another supported device, but your account is personal and your credentials must not be shared. Session availability and concurrency limits still apply.
Stripe was unable to collect a subscription payment. Open 'Manage subscription' from your profile page to review the invoice and update your payment method. New subscriber sessions remain unavailable until the billing status is active again.
Click 'Manage subscription' on your profile page. You will be redirected to Stripe's secure billing portal, where you can update payment and billing information.
Open the Stripe billing portal from your profile page to view and download paid invoices. Stripe also sends billing emails to the address associated with your account.
Click 'Manage subscription' on your profile page and cancel through the Stripe billing portal. The portal will show when the cancellation takes effect and whether any final amount is due.
Your Stripe billing portal shows the effective cancellation date. Access and any final usage charges are determined by the subscription status and billing period shown there.
A pause option is not currently offered. You can manage or cancel your subscription through the Stripe billing portal and subscribe again later if a plan is available.
Only the plans and management options displayed on your profile page and in the Stripe billing portal are available. If the change you want is not offered, cancel the current subscription and subscribe again after it ends, or contact support for guidance.
Refund eligibility depends on the circumstances and our Refund Policy. If a service-related technical problem prevents you from using Remote Browser, submit a support request through the contact form so it can be reviewed.
Confirm that your account verification is complete and try again. If the problem continues, use the contact form and include the approximate time of the error, your account email address, and any message shown. Never send payment card details.
Support and contact
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Yes. Any registered user can sign in and use the site contact form for a general enquiry, billing enquiry, or technical-support request. Each submission creates a General Support ticket that you can view and update from your profile.
No. Tickets created through the contact form do not have a response-time SLA or countdown. We will respond as availability permits. The category you select is visible to the support team.
Yes. Subscriber Support is included while your subscription status is active or trialing.
Subscriber Support has a four-support-hour response target during Monday to Friday, 09:00 to 17:00 UK time. UK time is GMT in winter and BST in summer. Time outside that service window does not count towards the four hours.
The four-support-hour countdown starts when a new subscriber ticket is created and restarts when you update or re-open it. It stops when Support responds, the ticket is waiting for you, or the ticket is resolved.
Sign in, open your profile, and select the 'Subscriber Support' tab. Enter a subject and a clear description of the technical problem, then select 'Create support ticket'.
Use Subscriber Support for technical problems involving browser sessions, connectivity, regional capacity, or the client app. Do not include passwords, payment card details, or other secrets in a ticket.
Open the 'Subscriber Support' tab in your profile and select 'View' beside the ticket. For an unresolved ticket, use 'Update ticket' to add information. Your update changes the ticket status to open so the support team knows it needs attention.
'Open' means the ticket needs attention or has been updated by you. 'Pending customer response' means Support needs you to reply. 'Resolved' means the issue is considered complete.
Yes. Select 'Resolve ticket' when the issue is complete. If you later decide that more help is required, open the resolved ticket and select the 'Re-open ticket' button.
Yes. Notifications include the ticket number, current status, and a secure link. If Support is waiting for you, the email asks you to reply. Ticket messages and diagnostic details are not included in email.
You can still view your existing ticket history. Creating a new ticket or adding a message update requires an active or trialing subscription.
Compliance
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SafeJAM Ltd collects and processes the minimal amount of data in compliance with EU GDPR and the UK Data Protection Act 2018.