Privacy Policy

Effective Date: 06/01/2025

SafeJAM Ltd ("SafeJAM", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and disclose your personal data when you access or use our software-as-a-service platform (the “Service”).

This policy complies with applicable data protection legislation, including the UK Data Protection Act 2018 and the EU General Data Protection Regulation (EU) 2016/679 (“GDPR”).

1. Data Controller

The data controller is:

SafeJAM Ltd
Email: securityandcompliance@safejam.com
167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF

2. Data We Collect

We collect and process the following data for the purpose of delivering our Service:

Email address: Required for registration and authentication
Purchase data: Purchase/subscription status and transaction history
Technical data: Device/browser information and IP address
Usage data: Interactions with the Service, collected anonymously via analytics

We do not collect personal data from anyone under the age of 18. If you are a parent or guardian and believe your child has provided us with personal data, please contact us.

We may collect personal data from you when you contact us for support or inquiries. This may include your name, email address, and any other information you provide.

We do not collect sensitive or special category personal data, or more information than is necessary for the purpose outlined.

3. Lawful Basis for Processing

We process your personal data under the following legal bases:

Contractual necessity: To provide access to the Service (Art. 6(1)(b) GDPR)
Legitimate interests: To improve functionality, ensure security, and manage user subscriptions (Art. 6(1)(f) GDPR)
Legal obligations: Where required by applicable law (Art. 6(1)(c) GDPR)
Consent: Required for access to our Service and optional analytics cookies (Art. 6(1)(a) GDPR)

4. Payment Information

All payment processing is handled by Stripe, Inc. SafeJAM does not store or access your payment card data. You will be redirected to Stripe for payment processing, to access invoices, and manage subscription data. For more information, please see the Stripe Privacy Policy.

5. Use of Your Information

Your data is used for the following purposes:

User account management
Authentication and access control
Subscription billing and renewal
Technical delivery via AWS AppStream and associated support
Security monitoring and service analytics

We will only use data collected for the purposes outlined, unless we reasonably consider that we need to use it for another reason and that reason is very similar and compatible with the original purpose.

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined or as required by law. If you delete your account, your personal data will be permanently erased from our systems unless retention is legally required.

7. Data Sharing and Processors

We do not sell your personal data, nor use it for any purposes other than listed in this policy. We do process your data using trusted third party platforms to support delivery of our Service, including:

Amazon Web Services (AWS) – Hosting, user authentication, streaming applications
Stripe – Payment processing
Google - Anonymized website usage data

8. Cookies

We use cookies to enhance your experience:

Essential Cookies: Required for login and application streaming functionality
Analytics Cookies: Help us understand user interaction (used with consent only)

We do not use cookies for marketing, profiling, or cross-site tracking. You can manage your cookie preferences via your browser settings or through our cookie banner.

9. Your Rights

You have the following rights regarding your personal data:

Right to access
Right to rectification
Right to erasure (“right to be forgotten”)
Right to restriction of processing
Right to data portability
Right to object
Right to withdraw consent
Right to challenge automated decision making and profiling
Right to lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at securityandcompliance@safejam.com.

10. Changes to This Policy

We reserve the right to amend this Privacy Policy to reflect changes in legal, technical, or business developments. Where required by law, we will notify you of any material changes via the Service or by email.

13. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact: