Privacy Policy

Effective Date: 06/01/2025

SafeJAM Ltd ("SafeJAM", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and disclose your personal data when you access or use our software-as-a-service platform (the “Service”).

This policy complies with applicable data protection legislation, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”).

1. Data Controller

For the purposes of the GDPR, the data controller is:

SafeJAM Ltd
Email: securityandcompliance@safejam.com
167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF

2. Data We Collect

We collect and process the following personal data:

Email address: Required for registration and authentication
Purchase data: Subscription status and transaction history
Technical data: Device/browser information, IP address (where necessary)
Usage data: Interactions with the Service, collected anonymously via analytics

We do not collect sensitive personal data or more information than is necessary for the purposes outlined.

3. Lawful Basis for Processing

We process your personal data under the following legal bases:

Contractual necessity: To provide access to the Service (Art. 6(1)(b) GDPR)
Legitimate interests: To improve functionality, ensure security, and manage user subscriptions (Art. 6(1)(f) GDPR)
Legal obligations: Where required by applicable law (Art. 6(1)(c) GDPR)
Consent: For optional analytics cookies (Art. 6(1)(a) GDPR)

4. Payment Information

All payment processing is handled by Stripe, Inc. SafeJAM does not store or access your payment card data. For more information, please see the Stripe Privacy Policy.

5. Use of Your Information

Your data is used for the following purposes:

User account management
Authentication and access control
Subscription billing and renewal
Technical delivery via AWS AppStream
Security monitoring and service analytics

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined or as required by law. If you delete your account, your personal data will be permanently erased from our systems unless retention is legally required.

7. Data Sharing and Processors

We do not sell your personal data. We process your data using trusted third party platforms, including:

Amazon Web Services (AWS) – Hosting, user authentication, AppStream
Stripe – Payment processing
Google - Anonymized website usage data

8. Cookies

We use cookies to enhance your experience:

Essential Cookies: Required for login and account functionality
Analytics Cookies: Help us understand user interaction (used with consent only)

We do not use cookies for marketing, profiling, or cross-site tracking. You can manage your cookie preferences via your browser settings or through our cookie banner.

9. Your Rights (under GDPR)

You have the following rights regarding your personal data:

Right to access
Right to rectification
Right to erasure (“right to be forgotten”)
Right to restriction of processing
Right to data portability
Right to object
Right to withdraw consent (where applicable)
Right to lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at securityandcompliance@safejam.com.

10. Changes to This Policy

We reserve the right to amend this Privacy Policy to reflect changes in legal, technical, or business developments. Where required by law, we will notify you of any material changes via the Service or by email.

13. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact: