GDPR Policy

At SafeJAM Ltd, we are committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR). This GDPR Policy explains how we collect, use, and protect personal data in connection with our service. By using our service, you consent to the collection and processing of your data as described in this policy.

1. Data Controller Information

The data controller responsible for processing your personal data is:

  • SafeJAM Ltd
  • Registered in England and Wales, Company Number 13083108
  • Registered Office: 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF

If you have any questions or concerns regarding your data, please contact us at: securityandcompliance@safejam.com.

2. User Rights

Under the GDPR, users have the following rights regarding their personal data:

  • Right of Access: You have the right to request access to the personal data we hold about you. We will provide you with a copy of your data upon request.
  • Right to Rectification: You have the right to request corrections to any inaccurate or incomplete personal data.
  • Right to Erasure: You may request that we delete your personal data under certain circumstances, including when it is no longer necessary for the purposes for which it was collected.
  • Right to Restrict Processing: You can ask us to restrict the processing of your personal data under certain conditions.
  • Right to Data Portability: You may request that we provide your data in a structured, commonly used, and machine-readable format.
  • Right to Object: You have the right to object to the processing of your personal data in certain circumstances.

To exercise any of these rights, please contact us at: securityandcompliance@safejam.com.

3. Data Processing

We only collect and process the minimum amount of personal data necessary to provide our service. This includes:

  • Email Address: We collect your email address when you sign up for our service. This is used to create your account and verify your identity.
  • Payment Information: We collect your payment details to process transactions via Stripe. All payment information is handled securely and is not stored by SafeJAM Ltd. For more details, please see Stripe's Privacy Policy.

The legal basis for processing your personal data is your consent, which you provide when signing up for the service. We will not use your data for any purposes other than:

  • Providing and maintaining access to the service.
  • Managing your account and subscription.
  • Sending you service-related communications, such as updates or notifications about the status of your account. You will not receive marketing emails from us unless you have explicitly opted in.

4. How to File Complaints

If you believe that your data has been misused or you have concerns about how your personal data is being handled, you can file a complaint by emailing us at: securityandcompliance@safejam.com.

Additionally, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe we have not complied with data protection laws:

5. Data Retention

We will retain your personal data only for as long as is necessary to provide the service or to comply with legal obligations. After this period, we will securely delete or anonymise your data.

6. Security of Your Data

We take data security seriously and implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or destruction. This includes encryption of data during transmission and at rest.

7. Changes to This GDPR Policy

We may update this GDPR Policy from time to time to reflect changes in our data processing practices or legal requirements. Any updates will be posted on this page, and we will notify users of significant changes where appropriate.

8. Contact Us

If you have any questions or concerns regarding this GDPR Policy or how your data is being processed, please contact us at: securityandcompliance@safejam.com.